Call us: (877) 612-8975

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Customer Care

 

Your total satisfaction is our mission. All the answers to your important questions are below. If you need further help with your order, please give us a call via our toll-free number: (877) 612-8975.


ORDERING

Do you offer business gifts? If you are looking for the perfect business gift, we have a corporate site with custom logo cakes, logo cookies and other branded gifts, as well as traditional cookie gift baskets. Get in touch with one of our Gift Experts to find out about special pricing available on bulk orders and additional customization options.


DELIVERY

How do you ship a cake? We get this question so much, we created a whole page to answer: How To Ship A Cake. The short answer: carefully, with a lot of love, in a specially designed mailer that keeps everything in place, cool and fresh. 

Do you offer same day cake delivery? No, we do not. A great alternative for immediate gifting is sending a 1-800-Bakery Gift Card.


Can you deliver a cake at midnight? No we ship using UPS and cannot deliver at midnight. All deliveries arrive sometime between 8 am and 8 pm. If you need quick delivery, we recommend considering Overnight Shipping which is available on most of our delicious treats.


How do you ensure my order arrives in perfect condition? We have over 10 years experience in satisfying our customers, and pride ourselves in offering an Iron Clad 100% Satisfaction Guarantee over the delivery condition of our birthday cakes, cookies and other treats. If you have any issue with your order, please let us know immediately by filling out our form below or calling us at (877) 612-8975 between 10AM and 5PM, Monday through Friday.


ORDER TRACKING 

How do I track my order? The tracking number for your order is included in the Shipment Confirmation e-mail we send when your product is shipped. The email will include a link with your tracking number.


The best way to track orders is to create an account with us. That way you can log in, view all your orders at once and track any of them easily. This option is *not* available if you check out as a Guest. 


If you did not receive a tracking number, made your purchase as a Guest, or if you have problems tracking a delivery, please send us a Support Ticket using the form on the bottom of this page or call us (877) 612-8975 between 10AM and 5PM, Monday through Friday.


GIFT CARDS

We can't do same day cake delivery, but you can send a gift card for the recipient to redeem at their leisure! A perfectly delicious last minute gift.


What is a Gift Card? 1-800-Bakery.com's Gift Cards allow you to purchase credit that can be used exclusively in our online store. You can buy them in our store and have them sent to friends, family, or to yourself. 


How Are Gift Cards Redeemed? Gift Cards can be redeemed during checkout using a unique code attached to each gift card. The gift card recipient receives this code via email. 


Do Gift Cards Expire? Gift cards don't expire. Don't lose the code - it's good until the balance has been completely used.


For any other gift card questions, please contact us using the form below.


CUSTOMER SERVICE ENQUIRY FORM