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Customer Care

Our service hours are Tuesday to Friday, 7 a.m. to 6 p.m. 

Your total satisfaction is our goal. Please find answers to our most common questions below, or please contact us using the form at the bottom of this page to attend to any inquiry you may have. 

Thank you for visiting, we look forward to hearing from you!


● Do you offer same day delivery? No we do not. A great alternative for immediate gifting is sending a 1-800-Bakery Gift Card.

● Can you deliver a cake at midnight? No we ship using UPS and cannot deliver at midnight. All deliveries arrive sometime between 8 am and 8 pm. If you need quick delivery, we recommend considering Overnight Shipping which is available on most of our delicious treats.

How do you ensure a cake arrives in perfect condition? We have over 10 years experience in satisfying our customers, and pride ourselves in offering an Iron Clad 100% Satisfaction Guarantee over the delivery condition of our items. See how we ensure that our treats are delivered fresh, intact and ready to enjoy.


How do I track my order? The tracking number for your order is included in the Shipment Confirmation e-mail we send when your product is shipped. The email will include a link which you may click and track your order with the shipping company used to send the item.

If you created an account upon making your purchase, you will also be able to view your orders and see tracking information for each one of them by logging into your account. Once logged in, you will be able to see the current status of each one of your orders and track the shipping for them. This option is not available if you make your purchase as a Guest.

If you did not receive a tracking number, made your purchase as a Guest, or if you have problems tracking a delivery, please send us a Support Ticket using the form on the bottom of this page or call us (877) 612-8975 between 10AM and 5PM, Monday through Friday.


What is a Gift Card?'s Gift Cards allow you to purchase credit that can be used exclusively in our online store. You can use Gift Cards as purchase credit to be used for your own purchases; or you may purchase and send them to friends and loved ones directly from our store. 

● How Are Gift Cards Redeemed? Gift Cards can be redeemed during checkout using a unique code which the recipient of the Gift Card will receive via email after the gift card has been purchased and sent to them. If the recipient of the Gift Card does not use the full balance of the card in a single purchase, they can use the remainder later with the same unique code.

● Do Gift Cards Expire? Gift cards don't expire. They're available as long as you keep its corresponding code at hand.

For any further enquiries regarding use of's Gift Cards, please contact us using the form below.